Lexmedix / Callbank
Callbank by Lexmedix: an AI voice call desk for any clinic, lab or hospital, of any size.
Callbank by Lexmedix is an AI voice call desk for any clinic, practice, lab, radiology centre or hospital, of any size: it answers your phone in Hindi, English and any regional language of your choice, takes appointment, callback and complaint requests for your front desk, works without any of our software, and is integrated with Hospibank, Clinibank and Dxbank. It answers your published number on a dedicated line, gives the facts you have approved, finds the right doctor or department, and tells a caller whether a report is ready after checking who is asking. When linked to your program it reads only the minimum it needs. For a hospital it becomes a front-desk CRM, with every caller's request, complaint and callback on record.
Price on request.
A caller asks
I have knee pain. Which doctor should I see, and is there an OPD slot tomorrow?
Callbank does
- DepartmentPoints the caller to Orthopaedics from your own department list, and does not diagnose
- Open slotsOffers up to three open OPD slots that Hospibank shares
- BookingRecords the request, and says it is booked only after your staff confirm
Who it is for
- Hospitals of any size whose OPD phones ring all day, and who want every request and complaint on record
- Clinics, solo practices, laboratories and radiology centres that lose calls about reports, timings and prices
- Owners who want complaints, callbacks and call volume on record for an assessor
What Callbank does
Needs none of our software
Callbank works for any clinic, practice, lab, radiology centre or hospital, whatever software you use or none. Nothing is installed at your place: your staff open the Call Desk in a browser, and the agent answers from your approved answers and the doctor, department and report lists you load.
A front-desk CRM for hospitals
Every caller's request, complaint and callback is on record with the caller's words and the time, and each callback carries its topic. Your departments, OPD doctors, consultation fees, health-check packages and department hours are in one place, and complaints carry the deadline you set.
Integrated with Hospibank
Linked to Hospibank, the agent knows your OPD doctors and their departments, open slots, fees, packages, department hours and staff lines, and can tell an outpatient whether a lab or radiology report is ready. Appointment requests become real OPD bookings once your staff confirm, and complaints and callbacks go into the hospital's quality register. Nothing about an admission, a result, a diagnosis or a bill is ever sent.
Integrated with Clinibank and Dxbank
Linked to Clinibank, it offers open slots and your staff confirm them into the clinic's appointment book, and attended and missed visits drive reminders and recall. Linked to Dxbank, it gives live report status, and a report held for payment is never called ready.
Answers in the caller's language
Hindi, English and any regional language of your choice. The agent follows the language the caller speaks and says your facility name the way each language says it.
Sends the caller to the right department
A caller who describes a problem is pointed to the department that sees it, from your own list. It routes; it does not diagnose.
Facts you approved
We build the answers from your price list, timings and policies. You approve every answer on your own screen before the call desk may say it, and can correct a fact or add one at any time. You can download all your answers.
Finds the doctor or department
Doctor, department, day and language, from your linked program or your lists. It never promises a time it was not shown.
Requests for your front desk
Appointment, reschedule, cancel, callback and complaint requests land in a Call Desk screen with the caller's words. A linked program shows them for staff to accept, so nothing changes in your records without your people.
Appointments offered from open slots
From the slots your program shares, the agent offers up to three open ones, records the choice, and says only that a request is made until your staff confirm. Once they confirm or move it, a message to the caller is ready to send by WhatsApp in one click.
Report status with an identity check
A caller is asked for a second detail, a wrong answer is counted, and repeated wrong answers stop the call from saying more. Every disclosure is written to an audit trail. The agent never reads out a result.
Emergencies
Any suspected emergency gets one instruction: hang up and call your emergency number. The agent gives no medical advice and does not diagnose.
Complaints with a deadline
Each complaint gets the deadline you set, is marked escalated in the Call Desk when it passes, and can be closed only with a reason.
Insights for your manager
A tab in your Call Desk shows calls by day and by hour, how calls ended, how quickly requests are confirmed, the questions the agent could not answer, and report-status answers given without staff time. Print it, or download counts-only files with no phone numbers and no words from any call. Where there are too few calls to read a trend, it says so instead of guessing.
Reminders and feedback
Appointment reminders, report-ready calls and feedback calls are planned as lists for staff to run, inside calling hours you confirm.
Calls on record, kept safe
A recording notice you approve, transcripts stored with long numbers removed, a retention period you set, and export and deletion on request.
Call minutes you control
Prepaid call minutes with a balance, a warning on your screen as they run low, and a top-up from your own screen. At an empty balance you choose whether callers hear that the desk is unavailable or are still answered.
Tested before every change
Every new version of the agent must pass a written test suite, including emergency, identity-check and no-advice cases, before we use it for clients.
Callbank works with
How it works
- We set upWe create your account, your dedicated number and your onboarding checklist. We collect the documents the telephone line needs.
- We build, you approveWe draft your answers from your documents. You read them on your screen and approve.
- Link your program, if you have oneIf you use Hospibank, Clinibank or Dxbank, we issue a code that switches the link on. Only the minimum the agent needs is sent, and never results, diagnoses or bills.
- Go liveYou forward your published number to your Callbank number, always, after hours or when nobody answers. We test it with you first.
How-to videos
How-to videos are being recorded.
Want to see Callbank now? We can show you live.
Book a live demoPricing
Pricing for your team
Callbank has a monthly fee for the call desk, an extra monthly fee for a linked program, prepaid call minutes and the telephone number. Tell us about your front desk and we will send a quote.
Questions about Callbank
Does it give medical advice?
No. It routes callers to a department and tells anyone with a possible emergency to hang up and call your emergency number.
Can it book an appointment by itself?
It records a request and offers open slots from your program. Your staff confirm. It never tells a caller an appointment is booked before that.
Will it read out test results?
No. For a report it says only ready, not ready or where to collect it, and only after an identity check.
What does it need from me?
Your price list, timings, doctor list, test list and policies, the documents for the telephone line, and your approval of the answers. We give you a printable list of exactly what is still outstanding.
Do I have to use Hospibank, Clinibank or Dxbank?
No. Callbank needs none of our software. Without a link it works from your approved answers and the doctor, department and report lists you load into the Call Desk, so it can still find a doctor and give report status. A link adds open slots, bookings confirmed into your program and live report status.
Is it only for small clinics?
No. It suits a solo practice and a large hospital alike. A hospital loads its departments, OPD doctors, packages and hours, and with Hospibank linked, appointment requests become OPD bookings and complaints go into the quality register.
Whose data is it?
Yours. You are responsible for it and we process it for you under an agreement we sign with you. You can export or delete it.
What does it cost?
Pricing is on request. It is a monthly fee for the call desk, an extra monthly fee for a linked program, prepaid call minutes, and the telephone number.
Ask about Callbank
Book a demo, ask a question or request pricing. The form is already set to Callbank.
Need advice, not just software?
Our consulting team, led by Dr Bankata, also advises hospitals, diagnostic centres and healthcare ventures.
Ready to try Callbank?
Ask for a demo and we will reply personally.